Effective Date: May 20, 2024
Thank you for shopping with VAYYAL at vayyal.com. We strive to ensure your satisfaction with our cold-pressed oils, dry fruits, and nuts. However, if you need to return a product, please review our policy below to understand the process, conditions, and timeframes for returns and refunds.
1. Eligibility for Returns
To be eligible for a return, please ensure the following:
- Return Window: Returns must be initiated within 14 days of receiving your order.
- Condition: The product must be unused, in its original packaging, and in the same condition as when you received it.
- Exclusions: Certain items are non-returnable, including perishable goods and products marked as final sale.
2. Initiating a Return
To initiate a return, follow these steps:
- Contact Us: Email us at vayyalproducts@gmail.com with your order number, the product you wish to return, and the reason for the return.
- Return Authorization: Our customer support team will review your request and provide you with a Return Authorization Number and detailed instructions on how to return the product.
- Packaging: Repack the product securely in its original packaging to avoid damage during transit.
3. Return Shipping
- Cost: Return shipping costs are the responsibility of the customer unless the return is due to a VAYYAL error (e.g., wrong or defective item).
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item if it is lost or damaged in transit.
4. Refund Process
- Inspection: Once we receive your returned product, it will be inspected. We will notify you via email of the approval or rejection of your refund.
- Refund: If approved, your refund will be processed to your original payment method within 7-10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.
- Partial Refunds: A partial refund may be issued if the product is not in its original condition, is damaged, or missing parts not due to our error.
5. Fees and Costs
- Restocking Fee: We do not charge a restocking fee.
- Shipping Costs: As mentioned, return shipping costs are the responsibility of the customer unless otherwise stated.
6. Product-Specific Requirements
- Cold-Pressed Oils: Must be returned unopened and in their original packaging.
- Dry Fruits and Nuts: Must be returned in their original, sealed packaging.
7. Contact Information
For any questions or concerns regarding returns and refunds, please contact our customer support team:
- Email: vayyalproducts@gmail.com
- Address: Coimbatore, Tamil Nadu
We are committed to providing a positive shopping experience and will do our best to assist you with any issues. Thank you for choosing VAYYAL!